Thrifty Car and Van Rental Glasgow City

Reviews about Thrifty Car and Van Rental Glasgow City

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  Yusuf Chima Review added: 2018.07.10

  ★ ☆ ☆ ☆ ☆
  Avoid hiring from Thrifty Car Hire, I have only hired from them on two occasions, a few years ago from Glasgow Airport, when I returned the car with full tank yet they charged me again for fuel. More recently I hired a car from Stanstead, with noted/documented wheel damage, as it was raining a detailed inspection was not possible, when I returned the vehicle to Glasgow Airport they charged me for a new tyre on the same wheel. Several email requests for detailed report and contact by my Visa Credit Card Bank have resulted in no response from Thrifty.
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  Chris Dill Review added: 2018.05.31

  ★ ☆ ☆ ☆ ☆
  Hi Thrifty,
  
  Last Thursday I rented a van from your Glasgow branch for a business trip to London. On the Friday during the 7 hour drive to get to London the van broke down just halfway through the trip. I called the Glasgow branch for assistance and all they did was give me the number for roadside assistance and after that didn't want to know that I had a problem. When the roadside assistance arrived he discovered that a foreign object / piece of metal debris had pierced the radiator of the van and it was now in no state to be driven anywhere. There is no radiator guard installed in the front of the vehicle - a Ford Connect van so how am I supposed to avoid something like this happening? He towed me to the nearest Thrifty branch (Stoke) where they switched us over to a different van and we were on our way.
  
  On returning the van to the Glasgow branch today they had no record of the break down or that I was bringing back a different van and on top of that informed me that I would be CHARGED to for the cost of the repair to the van I had initially hired for the cost of fixing the radiator!! I can't believe this! I am being charged for a mechanical brake down! Not an accident or any damage that I have caused to the vehicle.
  
  I am disputing this cost and I will never be hiring a vehicle from your company again. I will also not be recommending your business to anyone and will be advising anyone that I know who is hiring a vehicle in the future to avoid your company at all costs.
  
  Your customer service is a joke and the quality of service provided to me every time I have hired a vehicle from your company has sunk lower each time

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